Information We Collect

When you interact with Edunika, we collect information that helps us provide better financial education services. This includes data you provide directly and information gathered automatically through your use of our platform.

• Personal Details Name, email address, phone number, and postal address when you register for our programs or contact us for support.
• Educational Information Course progress, assessment results, learning preferences, and feedback you provide about our investment education materials.
• Technical Data IP address, browser type, device identifiers, and how you navigate through our website and learning platform.
• Communication Records Emails, chat messages, phone calls, and other interactions when you contact our support team or participate in discussions.

How We Use Your Information

Your information helps us deliver personalized financial education and improve our services. We use this data responsibly and only for legitimate educational and business purposes.

• Educational Delivery Providing course content, tracking your progress, issuing certificates, and customizing learning experiences based on your goals and performance.
• Communication Sending important updates about your courses, responding to your questions, and sharing relevant financial education insights via our newsletter.
• Platform Improvement Analyzing usage patterns to enhance our website functionality, develop new educational content, and fix technical issues.
• Legal Compliance Meeting our obligations under Belgian and European Union data protection laws, maintaining accurate records, and ensuring platform security.

Your Rights Under GDPR

As a resident of Belgium or the European Union, you have specific rights regarding your personal data. We respect these rights and have established clear procedures for you to exercise them.

To exercise any of these rights, contact our Data Protection Officer using the details provided below. We may need to verify your identity before processing your request.

Data Security and Storage

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical safeguards with organizational policies.

• Encryption Protection All data transmitted between your device and our servers uses industry-standard TLS encryption. Stored data is encrypted using AES-256 standards.
• Access Controls Only authorized staff members can access personal data, and only when necessary for educational service delivery or customer support.
• Regular Security Audits We conduct quarterly security assessments and maintain up-to-date systems with the latest security patches and monitoring tools.
• Data Retention Limits Personal information is kept only as long as necessary for educational purposes, typically 7 years for course records and 3 years for marketing communications.

Third-Party Services and Sharing

We work with carefully selected third-party providers to deliver our educational services effectively. Any sharing of your information is limited, purposeful, and governed by strict contractual agreements.

• Educational Technology Partners Learning management system providers and video hosting services that help deliver course content. These partners process data only for educational purposes under our supervision.
• Communication Services Email service providers and customer support platforms that enable us to communicate with you about your courses and respond to your questions.
• Payment Processing Secure payment processors handle financial transactions for course fees. We don't store your complete payment card information on our systems.
• Analytics and Improvement Website analytics services help us understand how users interact with our platform to improve the learning experience. This data is anonymized where possible.

All third-party partners are required to maintain GDPR compliance and implement appropriate security measures. We regularly review these relationships to ensure your data remains protected.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You have control over how these technologies are used.

• Essential Cookies Required for basic website functionality, login authentication, and security features. These cannot be disabled without affecting site operation.
• Performance Cookies Collect anonymous information about how visitors use our website, helping us identify popular content and areas for improvement.
• Functionality Cookies Remember your preferences, language settings, and course progress to provide a personalized learning experience across sessions.
• Marketing Cookies Used to deliver relevant content recommendations and measure the effectiveness of our educational marketing campaigns. These require your consent.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit some website functionality but won't prevent access to core educational content.

Children's Privacy

Our financial education services are designed for adults aged 18 and older. We do not knowingly collect personal information from minors under 18 years of age.

Parents or guardians who believe their child has provided personal information to Edunika should contact us immediately using the details provided below. We will investigate and take appropriate action to protect the minor's privacy.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. We'll notify you of significant changes through email or prominent website notices.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may exercise your right to delete your account and personal information.